Job Opportunities

The Catholic Cemeteries of the Diocese of Hamilton is currently seeking a Manager, Family Services to join our staff based at Holy Sepulchre Cemetery in Burlington. The position offers a competitive benefits package and a great work environment.

About the Job:

Reporting directly to the Director of Cemeteries, this position is responsible for ensuring client families receive the highest standard of professional and compassionate service in the purchase of burial and memorial products. This person provides leadership for the sales and customer service functions of the organization. Furthermore, this person promotes a motivating environment through the application of team building practices including regular performance appraisal, feedback, and coaching.

Key Responsibilities:

• Ensures optimal overall staffing throughout all properties for administration and sales
• Oversees all cemetery managers and sales staff
• Oversees administrative staff with respect to customer service
• Oversees the overall management of interment orders and memorialization products
• Meets with client families to help them make the best decisions in the purchase of the cemeteries’ services and products
• Responsible for managing various sales initiatives
• Assists in the development of pricing structures for all products and services
• Overall responsibility for the procurement of all manufacturing supplies and purchased products for resale
• Other duties as required

Skills Required:

• Honours Business Degree or related
• 5-10 years of experience in the cemetery industry and understanding of requirements
• Ability to lead, coach, and influence others – strong leadership skills
• Strong analytical, problem-solving, and communication skills
• Knowledge and understanding of the Roman Catholic faith and traditions

To apply for this job, please visit https://hamiltondiocese.bamboohr.com/careers/170

We would like to thank all applicants; however only those selected for an interview will be contacted.

The Catholic Cemeteries of the Diocese of Hamilton is an equal opportunity employer and is committed to fostering an inclusive and accessible work environment. If you are contacted for an interview and require accommodation, please inform the Human Resources Manager.